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How to provide better live chat at scale: introducing Zopim Premium Article

How to provide better live chat at scale: introducing Zopim Premium

Customer service is all about the connection forged between a support agent and his customer. But…

6 reasons to use live chat support software Article

6 reasons to use live chat support software

Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has…

The smart move: 3 reasons to use live chat Article

The smart move: 3 reasons to use live chat

Between crazy work hours and life, we find ourselves putting more items into our virtual shopping…

There’s a chat for that [infographic] Article

There’s a chat for that [infographic]

Live chat is becoming increasingly important and profitable as a customer engagement platform. In fact, many…

Drive your brand to success with proactive chat support Article

Drive your brand to success with proactive chat support

The importance of proactive chat support cannot be underestimated. Part of Zendesk's chat offering is a…

Tip of the week: providing targeted support with Zopim Article

Tip of the week: providing targeted support with Zopim

Zopim Chat, like Zendesk, is a powerful and flexible tool with a wide array of customization…

Meet the new face of chat Article

Meet the new face of chat

Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim…

6 ways to grow your business with live chat support Article

6 ways to grow your business with live chat support

Chat support is one of the few online tools that provides instant support and personalized responses.…

Welcome Zopim Article

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

6 tips for the best online customer support Article

6 tips for the best online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

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3 tips for effective live chat

We think the solution is clear: Your business needs live chat support. If you already have…

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Live Support Chat

[Editor’s note: Ahhhhh, the old days. This post is very much out of date. Visit Zendesk…