Sales

With better conversations and smoother pipelines, you can spend more time closing deals and less time juggling data.

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Personalise outreach at scale with sales engagement automation Article

Personalise outreach at scale with sales engagement automation

To help sales teams make personalised lead outreach more efficient, we are launching new sales engagement automation tools for Zendesk Sell.

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

2020 state of SMB sales

2020 state of SMB sales

In this white paper, we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology in small and medium-sized companies

Top CRM benefits for sales and support teams Article

Top CRM benefits for sales and support teams

With automation and organisational features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully.

What is the CRM process? Article

What is the CRM process?

The CRM tool itself is what provides the data and functionality required by your team to execute this strategy – and ultimately to turn leads into customers.

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

How to boost your sales success rate with live chat Article

How to boost your sales success rate with live chat

Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates and identify upselling opportunities.

How to create a sales CRM strategy Article

How to create a sales CRM strategy

With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience

How to build a sales CRM process Article

How to build a sales CRM process

How do you upgrade your sales process to be more straightforward and efficient? The answer is…

What is a sales CRM? Article

What is a sales CRM?

When most people refer to CRM (customer-relationship management) they’re referring to software or a tool that…

How Zendesk is transforming CX in 2020 Article

How Zendesk is transforming CX in 2020

We’re excited to announce the official release of the Support Suite, the Sales Suite and Sunshine

Introducing The Zendesk Sales Suite Article

Introducing The Zendesk Sales Suite

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

The best lead scoring models have these seven factors Article

The best lead scoring models have these seven factors

To consistently find strong potential customers, sales reps need a lead scoring model. Here, we’ll look at the seven factors that all robust lead scoring models have in common.

4 factors hindering your close rate Article

4 factors hindering your close rate

We’ll talk about the four most common factors that hinder close rates and how to eliminate…

A guide to mobile CRM Guide

A guide to mobile CRM

Your sales team are unlikely to be in front of their computers all day, so they…

8 ways to effectively manage your customer data Article

8 ways to effectively manage your customer data

With just a little forethought, your sales team and company can be smart data owners. Here's…

How to justify your sales CRM cost Whitepaper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organisation…

Optimise your sales CRM to improve customer service Whitepaper

Optimise your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

The ultimate guide to customer relationship management Article

The ultimate guide to customer relationship management

Discover what customer relationship management actually is, why it’s important, how to select the best CRM…

Sales productivity: How to measure it. Article

Sales productivity: How to measure it.

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…