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Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.
Customer support: Why is it an essential service for the relationship between the user and the company?
What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.
Customer experience (CX) has become the business strategy, and with good reason. 75% of customers are…
Guest blog from Safwen Bouali, Founder and CEO, Third Design With the crisis of 2020 our…
“Do you want to make that a meal?” It’s the most common offer at a drive-through…
Europe’s tech sector is now worth four times what it was five years ago as some…
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.
Remove ALL your doubts about sales force management: what it is, how to plan and technological solution tips to facilitate your work (a lot)
Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success
Omnichannel presence, customisation and even voice-activated purchasing - find out about the key trends so that you can sell more in 2020 and the near future
Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.
Maintain revenue and promote customer success. See more about the activities of the Customer Success position and why having it in your company is important.
Check out 6 strategic tips for selling services and learn what good practices you should adopt to leverage the results of your business.
Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.
Employers must adjust to new working methods so that employees have the tools they need to perform and collaborate effectively.Enter the internal help desk
A lot changed in 2020 – including customer behaviour. Not only did they reach out to…