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Customer service types: learn about the main approaches, techniques, and news in the sector Article

Customer service types: learn about the main approaches, techniques, and news in the sector

Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.

Customer support: Why is it an essential service for the relationship between the user and the company? Article

Customer support: Why is it an essential service for the relationship between the user and the company?

What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.

The best templates for dealing with angry customers via email, phone and chat Article

The best templates for dealing with angry customers via email, phone and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

Customer service training: 6 steps to effectively prepare your team Article

Customer service training: 6 steps to effectively prepare your team

Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.

How important is data privacy to the customer experience? Article

How important is data privacy to the customer experience?

Customer experience (CX) has become the business strategy, and with good reason. 75% of customers are…

How 3D visualisation can drive superior customer experiences Article

How 3D visualisation can drive superior customer experiences

Guest blog from Safwen Bouali, Founder and CEO, Third Design With the crisis of 2020 our…

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement? Article

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?

Europe’s tech sector is now worth four times what it was five years ago as some…

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

What is a customer service script and how to prepare one in 5 simple steps Article

What is a customer service script and how to prepare one in 5 simple steps

Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.

Sales force management: what is it and what are the benefits? Article

Sales force management: what is it and what are the benefits?

Remove ALL your doubts about sales force management: what it is, how to plan and technological solution tips to facilitate your work (a lot)

4 Customer service models for 2021 that help you and your clients be successful Article

4 Customer service models for 2021 that help you and your clients be successful

Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success

2021: 6 new sales trends for improving your results Article

2021: 6 new sales trends for improving your results

Omnichannel presence, customisation and even voice-activated purchasing - find out about the key trends so that you can sell more in 2020 and the near future

What is customer engagement and how is this metric important to your company? Article

What is customer engagement and how is this metric important to your company?

Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.

The Customer Success role: main activities and its importance within a company Article

The Customer Success role: main activities and its importance within a company

Maintain revenue and promote customer success. See more about the activities of the Customer Success position and why having it in your company is important.

Strategy for selling services: 6 tips to increase the purchase of your solutions Article

Strategy for selling services: 6 tips to increase the purchase of your solutions

Check out 6 strategic tips for selling services and learn what good practices you should adopt to leverage the results of your business.

How to engage customers: 4 techniques to strengthen your customers’ relationship with your brand Article

How to engage customers: 4 techniques to strengthen your customers’ relationship with your brand

Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.

Employee experience: internal help desks and the future of work Article

Employee experience: internal help desks and the future of work

Employers must adjust to new working methods so that employees have the tools they need to perform and collaborate effectively.Enter the internal help desk

Customer service gets conversational

Customer service gets conversational

A lot changed in 2020 – including customer behaviour. Not only did they reach out to…

CRM analytics: using data to make decisions Article

CRM analytics: using data to make decisions

Take a look at the 6 main advantages of CRM analytics in order to make more assertive decisions and to optimise the company’s results.