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Article Chatbot AI: How they help improve your organization’s customer service
The chatbot or smart bot, a key tool for customer service, can provide you with many benefits. Learn about the advantages of using it and how it works.
Article Lead generation: what it is and how to master it
Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.
Article Cohort analysis: What is it and how can it help you understand your customers?
Cohort analysis: Learn how to carry out a cohort analysis to understand your customers' behaviour, improve their experience and your company's competitiveness.
Article Towards a digital-first world? The reset of the economy in Europe
After over a year living with Covid-19, this milestone sees us looking for signs of a…
Article A guide to building a customer-centric organisational culture
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.
Article Creating an FAQ page? Here’s what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article What is CX and how has it changed in 2021?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experience.
Guide The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Guide The digital tipping point: How SMBs can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Infographic CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind
Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…
Article Customer self-service: a guide to helping your customers help themselves
What is customer self-service and how can you create an excellent self-service experience? This guide will give you the answers you need.
Article The ultimate guide to call centres
Whether you want to become a call centre agent or start your own call centre, here's everything you need to know before you get started.
Article Types of customer service: give your customer the best service
Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.
Article Millennials vs. Gen Z: how their customer service expectations compare
Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.
Article The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.
Article Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
Infographic CX Trends in Europe 2021 (4): In uncertain times, agility is key
Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…
Article The 12 best call centre software systems of 2021 (according to users)
Find out from real-life users what it’s like to use some of the most popular call centre software.
Infographic CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support
When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…
Article Cloud computing: The best guide for customer service teams
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.