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Chatbot AI: How they help improve your organization’s customer service Article

Chatbot AI: How they help improve your organization’s customer service

The chatbot or smart bot, a key tool for customer service, can provide you with many benefits. Learn about the advantages of using it and how it works.

Lead generation: what it is and how to master it Article

Lead generation: what it is and how to master it

Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.

Cohort analysis: What is it and how can it help you understand your customers? Article

Cohort analysis: What is it and how can it help you understand your customers?

Cohort analysis: Learn how to carry out a cohort analysis to understand your customers' behaviour, improve their experience and your company's competitiveness.

Towards a digital-first world? The reset of the economy in Europe Article

Towards a digital-first world? The reset of the economy in Europe

After over a year living with Covid-19, this milestone sees us looking for signs of a…

A guide to building a customer-centric organisational culture Article

A guide to building a customer-centric organisational culture

Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.

Creating an FAQ page? Here’s what you need to know. Article

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

What is CX and how has it changed in 2021? Article

What is CX and how has it changed in 2021?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experience.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind Infographic

CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind

Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…

Customer self-service: a guide to helping your customers help themselves Article

Customer self-service: a guide to helping your customers help themselves

What is customer self-service and how can you create an excellent self-service experience? This guide will give you the answers you need.

The ultimate guide to call centres Article

The ultimate guide to call centres

Whether you want to become a call centre agent or start your own call centre, here's everything you need to know before you get started.

Types of customer service: give your customer the best service Article

Types of customer service: give your customer the best service

Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.

Millennials vs. Gen Z: how their customer service expectations compare Article

Millennials vs. Gen Z: how their customer service expectations compare

Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.

The 8 best FAQ page examples (and how to make your own) Article

The 8 best FAQ page examples (and how to make your own)

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world Article

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world

It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…

CX Trends in Europe 2021 (4): In uncertain times, agility is key Infographic

CX Trends in Europe 2021 (4): In uncertain times, agility is key

Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…

The 12 best call centre software systems of 2021 (according to users) Article

The 12 best call centre software systems of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call centre software.

CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support Infographic

CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support

When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…

Cloud computing: The best guide for customer service teams Article

Cloud computing: The best guide for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.