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CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data Infographic

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data

The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…

CX Trends in Europe 2021 (8): AI remains an underutilised tool Infographic

CX Trends in Europe 2021 (8): AI remains an underutilised tool

43 percent of companies in Europe feel digital transformation has accelerated by one to three years…

The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

As a customer service agent, having great customer service communication means everything.

Elevate your e-commerce business with Zendesk integrations Article

Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

How to prioritise your CX budget Article

How to prioritise your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?

Why customer service matters for fintech startups Article

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than one third of Americans check their…

CX Trends in Europe 2021 (7): Companies take to flexible work Infographic

CX Trends in Europe 2021 (7): Companies take to flexible work

Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…

How chatbots are improving customer experience Article

How chatbots are improving customer experience

Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…

Customer self-service support: why companies need it and how to do it right Article

Customer self-service support: why companies need it and how to do it right

To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.

The most important customer service skills for 2021 Article

The most important customer service skills for 2021

The impact of COVID-19 has changed customer service for good. What started as a global health…

Understanding business chatbots: how to use them for support Article

Understanding business chatbots: how to use them for support

Save time for your customers and agents with enterprise chatbots.

75 motivational sales quotes to galvanise you into action Article

75 motivational sales quotes to galvanise you into action

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Businesses get the message about fluid customer service Article

Businesses get the message about fluid customer service

In a world turned on its head by the global pandemic, digital channels are the new…

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter Infographic

CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter

In an increasingly decentralized (working) world, companies have to rethink the way in which they can…

The year of the digital tipping point – seen from the UK and continental Europe Article

The year of the digital tipping point – seen from the UK and continental Europe

Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…

The customer comes first: A step-by-step guide to implementing a customer centric strategy Article

The customer comes first: A step-by-step guide to implementing a customer centric strategy

The customer isn’t always right, but they should come first in your company. Take a look at some strategies to put the customer at the centre of your actions and learn about Customer Centricity.

How important is customer service? Understand how it affects your business’s results Article

How important is customer service? Understand how it affects your business’s results

What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.

How to improve customer service with these five powerful strategies Article

How to improve customer service with these five powerful strategies

Six powerful strategies on how to improve customer service: identify critical points and implement customer service action plans in your business.

Silent customer: learn about their characteristics and how to deal with them Article

Silent customer: learn about their characteristics and how to deal with them

Look at the main characteristics of a silent customer and learn how to not only recognise them, but also to listen to the customer.

CRM features: how to take advantage of them to help your business Article

CRM features: how to take advantage of them to help your business

Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.