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Infographic CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data
The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…
Infographic CX Trends in Europe 2021 (8): AI remains an underutilised tool
43 percent of companies in Europe feel digital transformation has accelerated by one to three years…
Article The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Article Elevate your e-commerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Article How to prioritise your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?
Article Why customer service matters for fintech startups
Personal finance is so important to consumers that more than one third of Americans check their…
Infographic CX Trends in Europe 2021 (7): Companies take to flexible work
Workplaces have undergone rapid changes during the pandemic, with more teams taking on new tools and…
Article How chatbots are improving customer experience
Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…
Article Customer self-service support: why companies need it and how to do it right
To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.
Article The most important customer service skills for 2021
The impact of COVID-19 has changed customer service for good. What started as a global health…
Article Understanding business chatbots: how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article 75 motivational sales quotes to galvanise you into action
Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
Article Businesses get the message about fluid customer service
In a world turned on its head by the global pandemic, digital channels are the new…
Infographic CX Trends in Europe 2021 (6): Teams look to adapt quickly and work smarter
In an increasingly decentralized (working) world, companies have to rethink the way in which they can…
Article The year of the digital tipping point – seen from the UK and continental Europe
Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…
Article The customer comes first: A step-by-step guide to implementing a customer centric strategy
The customer isn’t always right, but they should come first in your company. Take a look at some strategies to put the customer at the centre of your actions and learn about Customer Centricity.
Article How important is customer service? Understand how it affects your business’s results
What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.
Article How to improve customer service with these five powerful strategies
Six powerful strategies on how to improve customer service: identify critical points and implement customer service action plans in your business.
Article Silent customer: learn about their characteristics and how to deal with them
Look at the main characteristics of a silent customer and learn how to not only recognise them, but also to listen to the customer.
Article CRM features: how to take advantage of them to help your business
Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.