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Article How to scale a customer success team with a low-touch approach
Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…
Article Employee Experience in Europe 2021: Reshaping your employees’ experience for a post-pandemic world
2020 has forced companies to keep a laser focus on serving the end customer better and…
Article Top priorities for IT in the new normal
There are significant long-term implications for how IT is managed and supported.
Article Customer expectations have changed. Here’s how to keep up.
What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short.
Article Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Guide Messaging best practices for better customer service
Forty-two percent of people worldwide have a smartphone and 87% of smartphone owners use messaging. Let those numbers sink in for a minute.
Article How agile customer support will boost high growth companies
2020 was the year when digital transformation has accelerated at an unprecedented speed. Amongst the companies…
Article How can European ecommerce businesses thrive in post-pandemic times?
The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…
Article How companies can use data and analytics to accelerate growth
In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…
Article How can European ecommerce businesses thrive in post-pandemic times?
The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail industry.
Article How to craft a customer service philosophy that resonates
Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.
Article Becoming a future-ready business
During testing times, nothing is more important than human connection. That is exactly why this particular…
Article Becoming a future-ready business
During testing times, nothing is more important than human connection.
Article Business texting for customer service
Business texting is using channels like SMS and WhatsApp to deliver personalised, convenient and scalable customer service.
Infographic CX Trends in Europe 2021 (10): High performing support teams boost efficiency by using more workflow tools
What has already been shown in our CX maturity report from Oct 2020 has now been…
Article 15 sales incentives that actually work
As a sales manager, you have the difficult job of motivating your team month after month.
Article Supporting your customers starts with supporting your agents
With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.
Article How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…