- Post types
Latest stories Page 4
Article Agile omnichannel strategies for the post-pandemic era
What already emerged as a trend in the communication between companies and customers in 2020 has…
Article The agile CX business: From tickets to conversations
A decade ago, the rise of social media pushed communications into the public sphere, incentivising businesses…
Guide Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
Article The key to customer service in 2021: daring to be more agile
E-commerce growth in the UK has reached record highs. Across all industries, businesses that invested in improving their adaptability with digital technology are coming out of the pandemic in significantly better shape than their competitors. What lessons can businesses learn?
Article What retailers are missing in the digital transformation
Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.
Article Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…
Guide How Zendesk powers an evolving workplace
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
Article How CX leaders across industries can flex their agility
Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes
Article The business imperative of supporting your people
It’s no secret that the workplace has changed quite a bit over the past year.
Article What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
Guide 2021 Employee Experience Trends Report
Virtually overnight, a global pandemic transformed the way that we work, collaborate and connect.
Article Agile customer service
Being flexible and acting fast — these two traits have become the focus of companies across…
Article The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…
Article Give your agents the context they need to solve customer problems
When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request.
Guide How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months.
Guide How To Work Better And Smarter In Customer Service
To ensure your customers are always happy, your service team needs to be happy too. By…
Article Customer Experience (CX) – Taking a customer-first approach
Customer experience is a term you are probably already familiar with if you’re a mid-market or…
Article How to invest in the right CX technology for the future of your business
Achieving business success has always been a balancing act. On one hand, it’s about understanding how…
Article Finding the recipe for the new, connected retail experience
To say that 2020 was a challenging year for retail is somewhat of an understatement. But…