- Post types

All new Suite, radically simple

Zendesk has evolved how we design, develop and deploy our customer service solutions.The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy and use

Zendesk messaging: Customer service in a digital-first world

Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.

How knowledge-centred service benefits customer support teams

What is knowledge-centred support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

16 customer service tips for 2021 and beyond, backed by customer service Champions

Customer service tips for customer service Champions.

• Agent tips

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

Ways to innovate into 2021 – and beyond

Let’s be honest. The way in which we operated at the start of 2020 will never…

• Customer experience

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

Customer portals: 5 types of web self-service (and how to set them up)

Learn how to implement web self-service to significantly improve your customer experience and satisfaction.

5 sales process templates for developing your pipeline

Tighten up your pipeline with custom stages and criteria requirements

Why you should integrate your agent support and product teams

Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…

Reimagining the future of retail

Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…

• Retail

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

An enterprise guide to personalised service

Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.

Why tech leaders must focus on both the customer and employee experience

Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…

Building the best customer experiences with Facebook and Zendesk

Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.