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Zendesk has evolved how we design, develop and deploy our customer service solutions.The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy and use
Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.
What is knowledge-centred support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.
Give your agents instant access to customers' details and order information—all inside Zendesk.
Let’s be honest. The way in which we operated at the start of 2020 will never…
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Learn how to implement web self-service to significantly improve your customer experience and satisfaction.
Tighten up your pipeline with custom stages and criteria requirements
Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.
A comprehensive guide for new sales managers.
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.
Colleen Berube, CIO and SVP of Operations at Zendesk, had been on the job a little…
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.