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Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

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Towards a digital-first world? The reset of the economy in Europe Article

Towards a digital-first world? The reset of the economy in Europe

After over a year living with Covid-19, this milestone sees us looking for signs of hope…

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind Infographic

CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind

Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…

Types of customer service: give your customer the best service Article

Types of customer service: give your customer the best service

Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world Article

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world

It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…

CX Trends in Europe 2021 (4): In uncertain times, agility is key Infographic

CX Trends in Europe 2021 (4): In uncertain times, agility is key

Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…

CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support Infographic

CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support

When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…