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What does a sales manager do? (+7 must-have skills)

Learn the responsibilities and skills needed to succeed as a sales manager.

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What is knowledge management? Article

What is knowledge management?

Knowledge management (KM) is the process of storing, processing, and sharing organisational knowledge; that is, the…

How to use data to make your customer relationship management more effective  Article

How to use data to make your customer relationship management more effective 

If your business has any contact with customers, then you have a wealth of data at…

Infographic: Employee Experience (EX) at the tipping point Infographic

Infographic: Employee Experience (EX) at the tipping point

Agile leadership for CX organisations Article

Agile leadership for CX organisations

If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…

Shaping an agile culture Article

Shaping an agile culture

In 2020, just 16 per cent of executives said they were confident that their firm’s drive…

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale Article

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale

“Agility is the ability to adapt and respond to change … agile organizations view change as…

Agility in Action (3): Design your team to stay productive through change Article

Agility in Action (3): Design your team to stay productive through change

Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…

How can sales management tools benefit your customers?  Article

How can sales management tools benefit your customers? 

Sales management software is a great way to keep all of your customer data and customer…