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Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
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Article Towards a digital-first world? The reset of the economy in Europe
After over a year living with Covid-19, this milestone sees us looking for signs of hope…
Guide The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Guide The digital tipping point: How SMBs can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Infographic CX Trends in Europe 2021 (5): When it comes to adding tech, it’s adapt or get left behind
Most companies in Europe and the UK plan to ramp up adoption of digital tech. We…
Article Types of customer service: give your customer the best service
Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.
Article Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
Infographic CX Trends in Europe 2021 (4): In uncertain times, agility is key
Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…
Infographic CX Trends in Europe 2021 (3): High-performing companies are more likely to have adopted omnichannel support
When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…