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How the ERC connects the landscape with people who can help save it
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
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Article Finding the recipe for the new, connected retail experience
To say that 2020 was a challenging year for retail is somewhat of an understatement. But…
Article How to scale a customer success team with a low-touch approach
Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…
Article Employee Experience in Europe 2021: Reshaping your employees’ experience for a post-pandemic world
2020 has forced companies to keep a laser focus on serving the end customer better and…
Article Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
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Article How agile customer support will boost high growth companies
2020 was the year when digital transformation has accelerated at an unprecedented speed. Amongst the companies…
Article How can European ecommerce businesses thrive in post-pandemic times?
The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…
Article How companies can use data and analytics to accelerate growth
In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…