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What is social selling? Definition, index and examples
Build brand credibility and customer relationships online through social selling.
Latest stories
Article Aligning sales and customer service: how and why
Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.
Article Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Article Bringing empathy to product design
There’s never been a better time to understand our customers. We have access to gazillions of…
Article Connecting your CX and marketing strategy
There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…
Article What does digital trust look like today?
Building customer trust is never just a one-off job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.
Article 6 proven sales techniques that’ll help you turn more leads into customers
Close more deals with these tried-and-tested tactics that experienced salespeople use day in, day out.
Article Grocery shopping 2.0: The rise of quick commerce and the challenges for CX
During the past couple of years as we found ourselves homebound due to various Covid lockdowns…