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What does a sales manager do? (+7 must-have skills)
Learn the responsibilities and skills needed to succeed as a sales manager.
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Article What is knowledge management?
Knowledge management (KM) is the process of storing, processing, and sharing organisational knowledge; that is, the…
Article How to use data to make your customer relationship management more effective
If your business has any contact with customers, then you have a wealth of data at…
Article Agile leadership for CX organisations
If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…
Article Shaping an agile culture
In 2020, just 16 per cent of executives said they were confident that their firm’s drive…
Article Fast, flexible and customer-obsessed: Reimagining agile customer support at scale
“Agility is the ability to adapt and respond to change … agile organizations view change as…
Article Agility in Action (3): Design your team to stay productive through change
Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…
Article How can sales management tools benefit your customers?
Sales management software is a great way to keep all of your customer data and customer…