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What is social selling? Definition, index and examples

Build brand credibility and customer relationships online through social selling.

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Excellent service becomes a critical business priority in the UK Infographic

Excellent service becomes a critical business priority in the UK

Aligning sales and customer service: how and why Article

Aligning sales and customer service: how and why

Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.

Top ways to drive collaboration between support and development teams Article

Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.

Bringing empathy to product design Article

Bringing empathy to product design

There’s never been a better time to understand our customers. We have access to gazillions of…

Connecting your CX and marketing strategy Article

Connecting your CX and marketing strategy

There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…

What does digital trust look like today? Article

What does digital trust look like today?

Building customer trust is never just a one-off job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.

6 proven sales techniques that’ll help you turn more leads into customers Article

6 proven sales techniques that’ll help you turn more leads into customers

Close more deals with these tried-and-tested tactics that experienced salespeople use day in, day out.

Grocery shopping 2.0: The rise of quick commerce and the challenges for CX Article

Grocery shopping 2.0: The rise of quick commerce and the challenges for CX

During the past couple of years as we found ourselves homebound due to various Covid lockdowns…