Phone
Latest stories Page 2
Article Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
Article Building real relationships through technology
Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back
Article Reducing the stress of constant contact
Phone apprehension is on the rise. We tell you how to banish that sense of dread—and your sweaty palms.
Article Build a contact center with Talk Enterprise
With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.
Article Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
Article Live chat vs. phone support
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Article For FabFitFun, subscriber growth means scaling up customer service
With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and…
Article 6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
Article On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Article 5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
Article Boosting call center customer satisfaction
If your primary goal is to improve call center customer satisfaction, it’s not enough to just provide a phone number to call
Article Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Article The reviews are in: Best headsets for customer service
Think about the tools you use at work every day—a mouse, a keyboard, maybe old fashioned…
Article 3 tips for transforming your call center into a profit center
Increasingly, customer service plays a part in more than just the post-purchase experience. Customers reach out…
Article SchoolMint earns top marks with integrated phone support
As more schools signed on with SchoolMint, the company was faced with an influx of support…
Article Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
Article 6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
Article Why RentMoola moved all support channels under one roof
We sat down with Laura Cowin, Manager, Customer Support, and her boss Ari to learn why…