Phone
Latest stories Page 2
Article Hold the line—your new hold music has arrived
There are plenty of places to get high-quality on hold music for cheap—or even free.
Article Building real relationships through technology
Read our customer spotlight on BombBomb to learn why the company switched from Zendesk—and why they came back
Article Introducing Textback, born in our hackathon
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
Article Live chat vs. phone support
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
Article For FabFitFun, subscriber growth means scaling up customer service
With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and…
Article 6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
Article On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Article 5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
Article Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Article The reviews are in: Best headsets for customer service
Think about the tools you use at work every day—a mouse, a keyboard, maybe old fashioned…
Article 3 tips for transforming your call center into a profit center
Increasingly, customer service plays a part in more than just the post-purchase experience. Customers reach out…
Article Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
Article 6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
Article SMS: The New, Old Channel for Customer Service
Be an early adopter and sign up for Zendesk's new native SMS channel Early Access Program
Article Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article Phone support do’s and don’ts
In the world of customer service, voice support still holds steady as a channel that customers…
Article Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
Article The best hold music since ‘Careless Whisper’
Most companies' hold music is unlistenable. Here's how to make yours better.