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Relate Live: Transform your team, tech, and CX Article

Relate Live: Transform your team, tech, and CX

This October, Zendesk’s global conference, Relate Live, is heading to New York City.

Introducing Textback, born in our hackathon Article

Introducing Textback, born in our hackathon

With Textback, the new feature of Talk, you can now add an option to your IVR, or phone tree.

Zendesk updates its Terms and Policies Article

Zendesk updates its Terms and Policies

It only happens once in a blue moon, but it’s here—Zendesk has updated its Master Subscription Agreement (“MSA”) and Privacy Policy!

The wild west days of SaaS are coming to an end Article

The wild west days of SaaS are coming to an end

BetterCloud recently released findings from their annual survey “The State of the SaaS-Powered Workplace” in which over 1,800 IT executives were surveyed about the adoption of and challenges with