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Why messaging is set to be the 2020 customer channel for business

Many businesses are settling into a new reality – finding ways to work from home while…

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Expanding omnichannel support with WhatsApp Article

Expanding omnichannel support with WhatsApp

Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.

Announcing the Zendesk and WhatsApp Integration Article

Announcing the Zendesk and WhatsApp Integration

We’re excited to announce the launch of our integration with WhatsApp Business Solution.

Understanding bot abilities—and limitations Article

Understanding bot abilities—and limitations

Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.