Best Practices

Article

Knowledge management best practices

A Q&A with Forrester's Kate Leggett on knowledge management best practices.

Latest stories

Article

Uncover the true value of your customer support organisation

Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.

Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organisations change their customer support tools every five years on average. Whether…