Knowledge Base and Self Service
According to knowledge base, collects content from your website and offers it as a self-service tool…
Consumers’ expectations have been rising in the past two decades and even more recently, as eCommerce…
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
Data shows that, for global businesses, providing support in multiple languages is well worth the effort.
Customer support jobs are most rewarding when agents come through with the right help at the right time.
More than 20% of agent time is spent looking for info, but having a good knowledge base of content can aid agents with the information they need to better serve customers
Musical instrument marketplace Reverb has gotten ahead of its customers’ needs by taking a truly omnichannel approach to customer service.
The healthiest knowledge bases are constantly iterated and improved upon over time, which we know only happens if agents and team members are empowered to contribute to and maintain the content