Improve customer experience
As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
Zendesk is named as a leader in the 2020 Gartner Magic Quadrant for the CRM Customer…
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
The role your data plays has probably evolved since your business has grown, which means now…
Industry leaders need to recognise exactly what kind of impact employees are having on a customer’s experience and take direct steps to ensure that the employee experience is up to par.
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Delivering great employee experience gives companies a leg up in executing excellent customer experiences too.
Find out how to craft a customer experience that can keep existing customers happy and reduce churn