How-to guides
Customer experience can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Latest stories
7 best practices for creating a stellar mobile experience
Use these best practices to create a valuable, efficient and convenient mobile experience that will keep your users engaged and loyal
Guide Why good employee experience is the backbone of good customer experience
Delivering great employee experience gives companies a leg up in executing excellent customer experiences too.
Guide A guide to mobile CRM
Your sales team are unlikely to be in front of their computers all day, so they…
Guide How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Guide Six steps to deploying chat on your website
Live chat is a faster and more personal way to engage with customers. But to make…
Guide How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
Guide Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business