Help desk software

How data is saving the watercooler chat

The COVID-19 pandemic has led to government restrictions that have abruptly and unexpectedly transformed the way…

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What is an enterprise help desk and how does it benefit your team? Article

What is an enterprise help desk and how does it benefit your team?

Here are the tools that you'll need to meet your customers’ expectations, at scale.

What is a help desk? Article

What is a help desk?

A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.

How Zendesk helps HR teams with the employee experience

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…