Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.
It’s common knowledge that the benefits of self-service for your customers, your team and your company can be significant.
Win with fairness—strengthen your customer relationships. The concept of fairness is essential to the relationship between consumers and companies.
Your door is always open, regardless of your business or support hours.
There's no "one size fits all" when it comes to omnichannel success.
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Stronger customer relationships through shared values. Excellent service is a key to earning loyal customers.
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?
One size doesn’t fit all when it comes to running a support team.
AI assistants are capable of quite a bit more than their living room responsibilities.
More than 20% of agent time is spent looking for info, but having a good knowledge base of content can aid agents with the information they need to better serve customers
We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy.
As with any profession, a customer service job can grow in different directions, leading to many new opportunities.
Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…
Finding the right customer service agents is a difficult task.
Some retailers see shipping and delivery as solely utilitarian.
As companies expand their support operations to provide customer service from multiple regions, they are faced with the challenge of maintaining consistent support from each of those regions