Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Omnichannel may feel like a trend or the tech topic of the day, but make no mistake: it is a must-have for any scaling support operation.
What's the best way to track how well we perform in customer service?
Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company
The key to a great self-service experience for your customers is having great content.
It’s common knowledge that the benefits of self-service for your customers, your team and your company can be significant.