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Your customers are comparing you to the best customer experience they’ve ever had—every time.
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.
Customers demand more instantaneous, personalised attention, and companies are leveraging new technologies that go beyond traditional voice and email customer service channels to meet those demands
In the global market for customer service software, Zendesk is once again recognised as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Centre
With the many available CEC options to research and choose from, it can be challenging to determine which one is the right fit for a company.
Today's marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a loyal customer.
Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees serving more than 80,000 clients in over 77 markets and a global media spend of over $140 billion