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Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
Your IT team deserves to work with the most effective tools and platforms when it comes…
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Article The Zendesk Benchmark: 2019 customer experience trends
Get your personalised Customer Support Performance Report Card here.
Article The Zendesk Benchmark: customer experience trends how-to guide
Your customers are comparing you to the best customer experience they’ve ever had—every time.
Article Four best practices for implementing extreme customer self service
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations about preferred engagement channels.
Quantifying the business impact of customer service
Customers demand more instantaneous, personalised attention, and companies are leveraging new technologies that go beyond traditional voice and email customer service channels to meet those demands
Article Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Centre
In the global market for customer service software, Zendesk is once again recognised as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Centre
Article Gartner’s Customer Engagement report
With the many available CEC options to research and choose from, it can be challenging to determine which one is the right fit for a company.
Article Optimising interactions to provide the customer experience of tomorrow
Today's marketplace is hyper-competitive. Brands compete for attention, hoping they can turn that attention into a loyal customer.
Article Mediaocean empowers better customer support teams and content with Zendesk
Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees serving more than 80,000 clients in over 77 markets and a global media spend of over $140 billion