Customer service strategy
Through the CIO lens: 5 important CX trends for 2020
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
Latest stories
Article How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Whitepaper Why enterprise companies’ employees need help-desk software
Enterprise companies – especially ones that operate in the technology, healthcare, energy and manufacturing sectors –…
Article 5 biggest gaps in customer service for mid-size companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
Article 5 biggest gaps in customer service for small businesses
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.
Infographic Your guide to the wonder years of knowledge management
Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
Article The Zendesk Benchmark: 2019 customer experience trends
Get your personalised Customer Support Performance Report Card here.
Article The Zendesk Benchmark: customer experience trends how-to guide
Your customers are comparing you to the best customer experience they’ve ever had—every time.
