Customer service strategy

Article

Turning adversity into advantage: Accelerate with CX maturity in Europe

The performance gap between the leaders and the laggards of customer experience (CX) is widening and…

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Seven strategies to win back your customers’ trust after your brand’s reputation has been damaged

Seven strategies to win back your customers’ trust after your brand’s reputation has been damaged

Every company experiences a PR crisis. It's what you do afterwards that determines the effect on your business.

How to deliver customer service in a rapidly changing world

How to deliver customer service in a rapidly changing world

White paper on how to deliver customer service in a post-pandemic world

Customer service definition and skills for 2020 and beyond Article

Customer service definition and skills for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships