Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 9
Article Answer your customer’s call with Basic Voice: Cloud-powered phone support available to everyone
If you were to step into a store on main street, you’d chat with the someone…
Article 10 new Zendesk integrations for a jumpstart on better customer service
We need leap years to keep our calendars in sync. In addition to a little extra…
Article How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing
Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even…
Article Tip of the week: Setting up Zendesk for Trello Integration
In this Zendesk Tip of the Week learn how the Zendesk Power-Up allows users to attach…
Article Dominoes in motion: how to create time-saving trigger actions with Zapier
Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for…
Article Build toward a great 2016: 11+ new integrations
This January brings a little something for everyone to the Zendesk Apps Marketplace—from apps for task…
Article Tip of the week: Porting numbers into Zendesk Voice
For the best audio quality and overall Voice experience, we highly recommend that you port any…
Article 13 new apps to kick off 2016
In the final days of 2015 we look back at a great year of apps and…
Article Tip of the week: Use Curlybars to add images to the Humble Squid category boxes
With Curlybars we are able to add the images to the categories natively. This makes it…
Article Zendesk on Zendesk: Adding Advanced Voice Features
Last March we kicked off our first installment of this “Zendesk on Zendesk” series in the…
Article Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
Article The better we work together, the better we work
Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is…
Article Chat Tags: a new way to read between the lines of your customer conversations
Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…
Article Treat yourself to these sweet new integrations
A little-known fact: doodling helps you pay better attention. It’s probably safe to say that doodlers…
Article Tip of the week: Using SurveyMonkey and Zapier to pull custom survey data into tickets
This tip of the week addresses those instances where our integrations with SurveyMonkey and Zapier combine…
Article **Formatting** where you need it most. Introducing: Zendesk WYSIWYG
Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…
Article Explore the shiny new Zendesk Apps Marketplace
In mid-September we unveiled a better-than-ever apps marketplace. With 320 apps and integrations to date, it…
Article Zendesk on Zendesk: How we rolled out live chat
Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series.…
Article How to make your customer feedback form more visible
Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…
Article Tip of the week: How to fix the UTF-8 error when bulk uploading users
This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…