Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 9
Article Zen U Tip of the Week: How to customize auto-response triggers
Can a ticket be created on behalf of a customer (via a phone call for example)…
Article Tip of the week: Hide ticket forms based on the user’s organization
Currently, when you create a ticket form, there is no tag for specific organizations. In this…
Article 4 questions to ask when choosing help desk software
Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…
Article Prioritize performance with Zendesk’s new SLAs feature
Great customer service is built on meeting customer expectations in a timely manner. When your support…
Article How to provide better live chat at scale: introducing Zopim Premium
Customer service is all about the connection forged between a support agent and his customer. But…
Article Businesses, meet Messenger
When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…
Article Tip of the week: Restricting agents to specific brands
With Zendesk's Multibrand solution, all agents can access tickets for all brands. This enables your support…
Article Ring in the new year with 9 new integrations
Do your New Year’s resolutions include working more efficiently? How about deflecting tickets or getting organized?…
Article Zendesk integrations: kicking apps and taking names
You won’t find any pseudo pumpkin spiced apps here! This month, we bring you 10 new…
Article The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
Article Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
Article Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
Article Tip of the week: un-Google your Help Center
For a variety of reasons, you might find that you don't always want your Help Center…
Article Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
Article Nine new additions to the Zendesk tool belt
This month we’re happy to bring you 9 great new integrations that help you do everything…
Article Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
Article Do more with more: contact center integrations
Your agents are handling the difficult task of trying to please customers, one phone call at…
Article 6 ways to grow your business with live chat support
Chat support is one of the few online tools that provides instant support and personalized responses.…
Article Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Article Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…