Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Your guide to customer service email management software Article

Your guide to customer service email management software

Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software

7 tips to avoid common pitfalls with AI in customer service Article

7 tips to avoid common pitfalls with AI in customer service

Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value

Internal collaboration: why and how to prioritize teamwork first Article

Internal collaboration: why and how to prioritize teamwork first

When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

The 4 most important ways software impacts your customer experience Article

The 4 most important ways software impacts your customer experience

Customers may not be interested in your customer experience software – but your company absolutely should be

6 productivity tips for customer support agents Article

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

New apps to be thankful for Article

New apps to be thankful for

We're closing out November with some great new apps

Lights, camera, integration Article

Lights, camera, integration

We’re putting a spotlight on our brand new cast of app integrations

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace Article

Improving CSAT and ticket resolution with apps from the Zendesk Marketplace

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

The latest integrations have arrived Article

The latest integrations have arrived

We're wrapping up summer and preparing for fall with some brand new integrations

Optimize your support solution: a checklist Article

Optimize your support solution: a checklist

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

The cure for support stagnation? A new integration Article

The cure for support stagnation? A new integration

We’re closing out July with some great new integrations

Types of help desk software Article

Types of help desk software

Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk

Upgrade your Suite: Introducing Suite Ready partners Article

Upgrade your Suite: Introducing Suite Ready partners

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

Making CX smarter and more personalized with Zendesk and AWS Article

Making CX smarter and more personalized with Zendesk and AWS

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…

Kicking off summertime with new apps Article

Kicking off summertime with new apps

Learn about some great new apps to help improve and extend your Zendesk experience

Zendesk Duet: break down the silos between sales and support Article

Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

Three ways an AI-powered knowledge base changes the game Article

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

Use these maps to find great apps Article

Use these maps to find great apps

A new month means new Zendesk integrations

Help desk vs service desk: What’s in a name? Article

Help desk vs service desk: What’s in a name?

Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.

How Envoy builds apps 3x faster with a flexible CRM platform Article

How Envoy builds apps 3x faster with a flexible CRM platform

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform