Customer service software guide

Boost agent productivity and customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omni-channel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well.

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Let’s get conversational: 9 ways to transform your CX with messaging Guide

Let’s get conversational: 9 ways to transform your CX with messaging

Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…

Getting started with Sunshine Guide

Getting started with Sunshine

If you’ve ever called a company with a question, only to be bounced to different departments…

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…

Conversational support made easy with Zendesk Guide

Conversational support made easy with Zendesk

Depending on the size of your support operations, it might seem easier to stay with a…

Zendesk’s customer service guide for start-ups Guide

Zendesk’s customer service guide for start-ups

Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…