Customer service software guide
Boost agent productivity and customer happiness with a complete view of the customer
Customers have high expectations for the speed and quality of their support, and a poorly managed omni-channel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well.
Latest stories
Guide Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Guide Getting started with Sunshine
If you’ve ever called a company with a question, only to be bounced to different departments…
Guide Go beyond support: Top 5 use cases for an open CRM platform
Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…
Guide Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stay with a…
Guide Zendesk’s customer service guide for start-ups
Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…