Customer service metrics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
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Article Getting Started with Net Promoter Score®
There’s a new way to measure customer loyalty in Zendesk. You have early access to our new…
Article Forrester Names Zendesk a ‘Strong Performer’
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…
Article Community tip: what metrics should you be tracking?
By keeping a close eye on your team's current performance, you can start making adjustments to…
Article Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
Article 14 customer service resolutions for 2014: #resolve2solve
Happy New Year from Zendesk! As The Mentor might say (or rather, as English poet Edith…
Article Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
Article 4 steps to uncovering the right metrics for customer service
Businesses are often surrounded by more data than they can handle. The trick is figuring out…
Article True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
Article How to create a customer survey people will actually complete
Customers the world over are suffering from survey fatigue. But while customers may complain about too…
Article The business impact of customer service on customer lifetime value
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
One face of the brand customer support
Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…