Customer service leadership
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
Company growth yields many opportunities and challenges.
While companies may differ in how they approach their knowledge content, customers agree that self-service interactions can make or break the support experience
Organizations and management structures are always changing.
We see ourselves as customer driven, dedicated, and hard-working.
Customer support is no longer a destination.