Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 7
White Paper Uncover the true value of your customer support organization
Uncover the true value of your customer support organization with the technology trends that matter most…
Article 3 ways to improve CSAT
Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…
Article Customer appreciation: make new friends, but keep the old
If loyalty, like old friends, is gold, then what’s a great way to maintain loyal customers?…
Article Union+Webster: The value of conscious consumers
The common good is something we can (hopefully) all get behind. In an ideal world, everything…
Guide Happy customers, happy bottom line
Agile customer service With the rise of technology, companies are adopting better and better system solutions…
White Paper Customer Service’s Role in Creating Excellent Retail Experiences
Given today’s evolving consumer expectations and the advent of new technologies, customer service is more important…
Article The Shifting Mindset: Why You Need to Prioritize HR Service Delivery
Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the…
Article Bright Ideas: HR Customer Stories
The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…
Article Improve employee satisfaction in just a few clicks
It’s an unspoken goal of all companies: attract the best workers you can and then keep…
Article Future-proof your company by focusing on the customer experience
A carefully considered customer experience is no longer the sole responsibility of support agents. Instead, the…
Article Thriving in the Expectation Economy
Today’s shoppers aren’t unreasonable—they simply want companies to deliver on their promises. When companies don’t, consumers…
Guide How to Keep Your Customers Coming Back
Think about your best relationships. Chances are, there’s a great deal of trust between the two…
Article 3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
Article 5 customer engagement technologies for IT leaders to consider through 2020
For IT leaders, there’s opportunity to play an exciting and large role in helping move company-wide…
Article How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
Article The keys to a low-effort—and drama-free—customer experience
Creating an effortless customer experience and building loyalty is anything but effortless. It takes work—lots of…
Article Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
Article Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
Article Predicting customer satisfaction helps prioritize interactions and prevent churn
This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…
Article Retailers, make 2016 the year of better customer relationships
71% of customers say their typical response to a bad experience is to stop doing business…