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Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

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How stereotypes in chat may not be too helpful

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How to improve the customer experience through conversational customer service

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Questions to ask when staffing chat

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How a great customer experience comes from chat support

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Slack kills at onboarding customers: Here’s how

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See your business goals through by offering live chat Article

See your business goals through by offering live chat

It’s crucial that your live chat goals align with your business objectives.

Understanding bot abilities—and limitations Article

Understanding bot abilities—and limitations

Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.

Did somebody say… new integrations? Article

Did somebody say… new integrations?

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017