Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Through mobile applications, social networks, and even instant messaging, brands must be where their customers are, interacting in real time and creating a frictionless customer experience.
Many factors need to be considered when determining how to staff your chat support channel.
Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play
Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.
It’s crucial that your live chat goals align with your business objectives.
Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.