Customer experience

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7 tools for amazing every customer every time

With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…

7 tools for amazing every customer, every time Article

7 tools for amazing every customer, every time

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…

Follow-the-sun customer support: how to get global, fast Article

Follow-the-sun customer support: how to get global, fast

To provide the highest level of customer service to your customers, your customer support team must…

Article

Three hidden reasons why good people provide bad service

With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…

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Why Zendesk

 

Three hidden reasons why good people provide bad service Article

Three hidden reasons why good people provide bad service

On Wednesday, May 1, we’re presenting an excellent new Zen Masters Webinar: Three hidden reasons why…

Article

7 Effective Keys to Transforming the Customer Experience

Article

3 customer service lessons from Disney

Providing the world-class service Disney theme park is known for is not simply a matter of…

Article

Turning Difficult Moments into Positive Customer Experiences

What’s the Secret to Providing a World Class Customer Service Experience Article

What’s the Secret to Providing a World Class Customer Service Experience

What is world class service? World class service is defined as vastly exceeding customers’ expectations and…

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One face of the brand customer support

Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…

Article

Ways to Keep Your Long-Time Customers Engaged and Feeling Special

We all know how important and profitable it is to have a good customer retention rate.…

Why Zipcar Gives Customers the Benefit of the Doubt Article

Why Zipcar Gives Customers the Benefit of the Doubt

When we grant someone “the benefit of the doubt,” what we usually mean is something like,…

How fruit got on the loom Article

How fruit got on the loom

They say Corporate America has no sense of humor. Are “they” right? Find out by following…

Article

WeightWatchers Eases Customers Into New Points Plan

WeightWatchers members are an obsessive bunch. This Zengage writer (and on-again, off-again WeightWatcher) once heard a…

Your call is being recorded to ensure quality customer service Article

Your call is being recorded to ensure quality customer service

“Your call may be recorded to ensure quality customer service.” Pretty much every call to a…

Article

Do People Really Need People? The Humans vs. Self-Service Kiosks

There’s a funny little dual occurrence that I’ve been witnessing lately. Just the other day I…

Article

Three Models for Customer Engagement

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…