Best Practices

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How MoviePass radically changed the movie theater customer experience Article

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Start your omnichannel journey the right way Article

Start your omnichannel journey the right way

Understanding the value of the omnichannel experience is one thing, but successfully implementing it is something else entirely

Relate Live: Transform your team, tech, and CX Article

Relate Live: Transform your team, tech, and CX

Whatever it is you hope to rework—or dare we say transform?—there’s something for you at Relate Live

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership Article

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership

Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s…

Mix it up: rotating customer support jobs Article

Mix it up: rotating customer support jobs

Mixing up customer support jobs for agents can have a huge impact on individuals' and teams' personal and professional fulfilment

Fill the self-service gap Infographic

Fill the self-service gap

More often than not, customers would rather help themselves than reach out to a support agent.…

Excellent customer service, excellent ROI Article

Excellent customer service, excellent ROI

“Don’t knock it until you’ve tried it” can be good advice in some situations, like when…

Why CX, Why Now? Article

Why CX, Why Now?

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…

2017 retail and ecommerce customer service trends Article

2017 retail and ecommerce customer service trends

In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between…

Highlighting your customer service capabilities Article

Highlighting your customer service capabilities

Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…

5 behaviors every leader should adopt to create better customer experiences Article

5 behaviors every leader should adopt to create better customer experiences

Good leadership paired with good company culture leads to happy employees

From the experts of Zen U: Optimize your views Article

From the experts of Zen U: Optimize your views

We’re here to help you understand Zendesk better. With Zen U, you can participate in an…

How customer service agents can think like memory athletes Article

How customer service agents can think like memory athletes

In customer service, agents are frequently tasked with memorizing hundreds of macros, tags, or other shorthand…

Create and measure effortless customer experiences Article

Create and measure effortless customer experiences

It turns out the best way to retain your customer base is to simply meet their…

Gartner Predicts 2016: Peering into the future of customer service Article

Gartner Predicts 2016: Peering into the future of customer service

Anyone get that crystal ball they wanted for Christmas? Anyone? Me neither. Fortunately for those of…

Fine Tuning: Capturing the right data to provide a more personalized customer experience Article

Fine Tuning: Capturing the right data to provide a more personalized customer experience

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

Effort and Conversion: An Inverse Relationship Article

Effort and Conversion: An Inverse Relationship

Less equals more when it comes to the relationship between effort and conversion. Contrary to long-held…

A roadmap for corporate social responsibility Article

A roadmap for corporate social responsibility

“No great thing is created suddenly.” That's the principle behind the development of our community programs…

Is “make customers happy” a real business plan? Article

Is “make customers happy” a real business plan?

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…

What we’ve learned about failure Article

What we’ve learned about failure

It's true that mistakes can be a great learning experience, but let's be honest: Failure sucks.…