Expanding omnichannel support with WhatsApp
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
Is your customer support team ready for the holidays?
As the holidays rapidly approach, companies that want to avoid ending up on their customers’ naughty list are taking stock of their customer service and support departments in advance of the holiday rush
The difference between chat and messaging
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and messaging—and when to use them
How Bolt supports customers despite lightning-fast growth
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides.
Mizzen+Main brings service led retail to life with Sunshine
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.
6 steps to build your service recovery program
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help.
Beyond the bottom line: Building a business on customer empathy
We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea
Time to team up: Zendesk’s new partner program
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
What’s the difference between real-time analytics and historical analytics?
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
How Birchbox provides personalized customer support
As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience
Collaboration, inspiration, support: Inside the InVision community
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Optimize your support solution: a checklist
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
The 3-step process for better agent training
Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how.
Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands
Beyond “buy 10 get one free”: What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty.
Values versus reality: surprising gaps in customer service
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering.
Mastering change management
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Making CX smarter and more personalized with Zendesk and AWS
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector
How your support team can nurture your community
As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience
3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits.