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Latest stories Page 28
Article Sales and support: acquiring customers
Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business
Article Mortgage Coach’s fast, easy support with Zendesk Chat
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates
Article Prepare for the future with these 4 CX strategies
Customer experience is on the precipice of rapid change.
Article 6 Benchmarking best practices
As more companies shift their focus to building a top-notch customer experience, competitive benchmarking becomes necessary to stay one step ahead.
Article Customize your CSAT surveys
Customer satisfaction (CSAT) has long been a measurement used to help companies understand how well their agents and the customer service organization as a whole have been performing
Article The importance of benchmarking customer service
No one needs to tell you that a great customer experience is critical to a company’s success.
The science behind satisfaction prediction
We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers
Article Communication is key to great tech support
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating
Article Sharing customer feedback
There’s no question that collecting customer feedback from support tickets, churn and NPS surveys, and other sources can help your company identify problem areas in customer service or your
Article Chatbots for business: a new support standard
If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window
Article How to get customer feedback: 3 methods
As the founder and chairman of the largest laptop manufacturer in the world, Barry Lam has made billions of dollars by having a keen understanding what his customers want
Article Scaling real-time communication
Many of us expect constant real-time communication with not only friends and family, but with businesses as well.
Article How Allbirds’ customer service is taking flight
Allbirds partnered with Zendesk for their customer service software when they first launched
Article Make self-service easy with the Web Widget
“If you build it, they will come.” This may work in the movies, but does it work with the self-service content you’ve spent time and resources constructing?