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Latest stories Page 28

Save the day with a churn survey Article

Save the day with a churn survey

“It’s not you, it’s me.

Pain points of live chat and how to solve them Article

Pain points of live chat and how to solve them

Ping!

Sales and support: acquiring customers Article

Sales and support: acquiring customers

Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business

Mortgage Coach’s fast, easy support with Zendesk Chat Article

Mortgage Coach’s fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates

Prepare for the future with these 4 CX strategies Article

Prepare for the future with these 4 CX strategies

Customer experience is on the precipice of rapid change.

6 Benchmarking best practices Article

6 Benchmarking best practices

As more companies shift their focus to building a top-notch customer experience, competitive benchmarking becomes necessary to stay one step ahead.

Conduct an agent satisfaction survey Article

Conduct an agent satisfaction survey

Satisfied employees are good for business.

Customize your CSAT surveys Article

Customize your CSAT surveys

Customer satisfaction (CSAT) has long been a measurement used to help companies understand how well their agents and the customer service organization as a whole have been performing

The voice of the customer is key to your success Article

The voice of the customer is key to your success

We’ve all been there.

The importance of benchmarking customer service Article

The importance of benchmarking customer service

No one needs to tell you that a great customer experience is critical to a company’s success.

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The science behind satisfaction prediction

We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers

Communication is key to great tech support Article

Communication is key to great tech support

Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating

Be a better listener Article

Be a better listener

You’re a busy support leader with a team to manage and KPIs to meet.

Sharing customer feedback Article

Sharing customer feedback

There’s no question that collecting customer feedback from support tickets, churn and NPS surveys, and other sources can help your company identify problem areas in customer service or your

Chatbots for business: a new support standard Article

Chatbots for business: a new support standard

If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window

How to get customer feedback: 3 methods Article

How to get customer feedback: 3 methods

As the founder and chairman of the largest laptop manufacturer in the world, Barry Lam has made billions of dollars by having a keen understanding what his customers want

Scaling real-time communication Article

Scaling real-time communication

Many of us expect constant real-time communication with not only friends and family, but with businesses as well.

How Allbirds’ customer service is taking flight Article

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched

You get a new app, and you get a new app, and you… Article

You get a new app, and you get a new app, and you…

That reference is still relevant, right?

Make self-service easy with the Web Widget Article

Make self-service easy with the Web Widget

“If you build it, they will come.” This may work in the movies, but does it work with the self-service content you’ve spent time and resources constructing?