Latest stories Page 28
Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates
Customer experience is on the precipice of rapid change.
As more companies shift their focus to building a top-notch customer experience, competitive benchmarking becomes necessary to stay one step ahead.
Satisfied employees are good for business.
Customer satisfaction (CSAT) has long been a measurement used to help companies understand how well their agents and the customer service organization as a whole have been performing
No one needs to tell you that a great customer experience is critical to a company’s success.
We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating
You’re a busy support leader with a team to manage and KPIs to meet.
There’s no question that collecting customer feedback from support tickets, churn and NPS surveys, and other sources can help your company identify problem areas in customer service or your
If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window
As the founder and chairman of the largest laptop manufacturer in the world, Barry Lam has made billions of dollars by having a keen understanding what his customers want
Many of us expect constant real-time communication with not only friends and family, but with businesses as well.
Allbirds partnered with Zendesk for their customer service software when they first launched
That reference is still relevant, right?