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Geckoboard conquers global support with data Article

Geckoboard conquers global support with data

Research by Global Workplace Analytics found that the number of full-time US employees who regularly work at home has grown by 115% since 2005.

How Spokeo connects more people, faster than ever Article

How Spokeo connects more people, faster than ever

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

Providing a great customer experience during the holiday rush Article

Providing a great customer experience during the holiday rush

To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help your team deflect more tickets and keep CSAT scores high

New additions to the Apps Marketplace Article

New additions to the Apps Marketplace

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk.

How’s your first reply time? Not fast enough. Article

How’s your first reply time? Not fast enough.

When it comes to first reply time (FRT) and its affect on customer satisfaction, faster is better.

Sales and support: Collaborating to increase growth Article

Sales and support: Collaborating to increase growth

This is the third post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business objectives

Relate Live: Transform your team, tech, and CX Article

Relate Live: Transform your team, tech, and CX

This October, Zendesk’s global conference, Relate Live, is heading to New York City.

Listening and leading by example Article

Listening and leading by example

We've turned the spotlight on Haley Varenkamp, a team lead on Zendesk's Advocacy team, who underscores the importance of listening to your team

Making the most of an NPS survey Article

Making the most of an NPS survey

What can an NPS survey tell you about your customer experience?

5 benefits of turning know-how into knowledge Article

5 benefits of turning know-how into knowledge

If you needed to build a submarine to discover new depths in the ocean, how would you get the job done?

Relate Live: tech solutions for customer support challenges Article

Relate Live: tech solutions for customer support challenges

You don’t just come to an event like Relate Live for the networking and food.

How to support your robot co-worker Article

How to support your robot co-worker

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are going to have to learn

Better things are in store—join us for Relate Live Article

Better things are in store—join us for Relate Live

Inspiration is a funny thing—it can come from anywhere.

Why chatbots won’t necessarily replace humans Article

Why chatbots won’t necessarily replace humans

Chatbots will play a much larger role in customer interactions in the next five years, but not at our expense.

Shaving down ticket volume with Answer Bot Article

Shaving down ticket volume with Answer Bot

Answer Bot handles all support tickets received through Dollar Shave Club’s online contact form.

The ROI of empowered agents Article

The ROI of empowered agents

Customer support agents who are empowered in their jobs can focus on what they do best: solving problems.

Build a contact center with Talk Enterprise Article

Build a contact center with Talk Enterprise

Sand castle, house, career… building any or all takes the right strategy, tools, and people.

Operation integration Article

Operation integration

Check out our great new apps and integrations, all designed to help you make the most of Zendesk: Lightning Macros Lightning Macros is a handy app that helps you customize your macros on the fly

Sales and support: aligning to improve customer retention Article

Sales and support: aligning to improve customer retention

Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business

Introducing Textback, born in our hackathon Article

Introducing Textback, born in our hackathon

With Textback, the new feature of Talk, you can now add an option to your IVR, or phone tree.