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From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
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How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
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15 customer service videos worth watching
Explore a list of the most current customer service videos, including TED talks, training tips, tutorials and CX thought leadership.
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15 min read
How to show customer appreciation (+ customer gift guide)
Businesses often narrowly focus on growth and what it takes to acquire a new customer.
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6 companies tackling social justice and inspiring customers
As many as 70 percent of consumers want brands to take a stand on social and…
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Leading a startup during a pandemic: five lessons from five founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
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How to measure customer satisfaction: advice from industry leaders
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
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9 min read
Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
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Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
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7 min read
New Zendesk app integrations are here
The newest integrations from Zendesk – at your service.
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7 min read
Scaling your support team: 7 common questions answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
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15 min read
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’.
A few months in to what remains a very strange way of living, we know a little bit about how the virus operates, but far from enough.
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Work smarter: Live chat best practices
As with any customer support channel, there are tried-and-true ways, as well as less effective ways,…
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5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
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9 min read
Knowledge base article templates that work
The key is to find the right mix of knowledge base article templates for your customer-audience
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7 min read
Through the CIO lens: 5 important CX trends for 2020
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
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5 min read
What is call centre software?
Call centre software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer, and then deciding which ones you need most.
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