Latest stories Page 27
Research by Global Workplace Analytics found that the number of full-time US employees who regularly work at home has grown by 115% since 2005.
Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels
To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help your team deflect more tickets and keep CSAT scores high
Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk.
When it comes to first reply time (FRT) and its affect on customer satisfaction, faster is better.
This is the third post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business objectives
This October, Zendesk’s global conference, Relate Live, is heading to New York City.
We've turned the spotlight on Haley Varenkamp, a team lead on Zendesk's Advocacy team, who underscores the importance of listening to your team
What can an NPS survey tell you about your customer experience?
If you needed to build a submarine to discover new depths in the ocean, how would you get the job done?
You don’t just come to an event like Relate Live for the networking and food.
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are going to have to learn
Inspiration is a funny thing—it can come from anywhere.
Chatbots will play a much larger role in customer interactions in the next five years, but not at our expense.
Answer Bot handles all support tickets received through Dollar Shave Club’s online contact form.
Customer support agents who are empowered in their jobs can focus on what they do best: solving problems.
Sand castle, house, career… building any or all takes the right strategy, tools, and people.
Check out our great new apps and integrations, all designed to help you make the most of Zendesk: Lightning Macros Lightning Macros is a handy app that helps you customize your macros on the fly
Editor’s Note: This is the first post in a four-part guest blog series from Base CRM dedicated to exploring the ways that sales and support can partner to help drive each other’s KPIs and business