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Businesses are made up of people Article

Businesses are made up of people

Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in.

Selling enterprise business software can be exciting. Really. Article

Selling enterprise business software can be exciting. Really.

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring.

In service of patient-centered research Article

In service of patient-centered research

The Patient-Centered Outcomes Research Institute (PCORI) adopted Zendesk Support for its IT department and then rolled out the product to the entire organization

What if language wasn’t a barrier for customer support? Article

What if language wasn’t a barrier for customer support?

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

Raising the bar as a customer support leader Article

Raising the bar as a customer support leader

There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them

Updates to Zendesk’s Terms and Policies Article

Updates to Zendesk’s Terms and Policies

What begins with a “Z” and just updated its Master Subscription Agreement and Privacy Policy?

Time to tackle your ticket backlog Article

Time to tackle your ticket backlog

A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it

An integration investigation Article

An integration investigation

Let’s take a look at some great new integrations designed to improve and extend your use of Zendesk: Gift Gift is brought to you by our partner, Sweethawk, and enables you to send gifts to

Support beyond tickets Article

Support beyond tickets

Zendesk isn’t just a ticketing solution.

Admins are artists. Give them a better paintbrush Article

Admins are artists. Give them a better paintbrush

You know your dashboard.

What it’s like on the front lines of support Article

What it’s like on the front lines of support

Use cases, feedback, and educational opportunities are all things to look out for and remind yourself of when offering support, but it’s also important to maintain a fresh perspective on the type

Ibotta scales training hurdles with Zendesk and Lessonly Article

Ibotta scales training hurdles with Zendesk and Lessonly

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and knowledge management

Reducing the stress of constant contact Article

Reducing the stress of constant contact

You just got home from work.

Map a customer-centric omnichannel support strategy Article

Map a customer-centric omnichannel support strategy

The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can

8 Customer service baselines Article

8 Customer service baselines

Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is

The paradox of channel choice Article

The paradox of channel choice

It’s good to offer all support channels, but not all the time, and not everywhere.

Agent feedback: putting the pieces together Article

Agent feedback: putting the pieces together

When your customer service team is staffed with empowered, satisfied agents, your company stands to gain across the board.

Shopify brings the customer journey full circle Article

Shopify brings the customer journey full circle

Sales and support working together A question from a single customer often requires information and expertise from multiple departments.

Design a strategy for seamless omnichannel support Article

Design a strategy for seamless omnichannel support

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of

Reduce customer effort with great service Article

Reduce customer effort with great service

Customer effort reduction is in the spotlight now, as you well know, and we’re all spending plenty of time sorting out what it all means for how we design our products and processes and how we