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Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in.
Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring.
The Patient-Centered Outcomes Research Institute (PCORI) adopted Zendesk Support for its IT department and then rolled out the product to the entire organization
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it
Let’s take a look at some great new integrations designed to improve and extend your use of Zendesk: Gift Gift is brought to you by our partner, Sweethawk, and enables you to send gifts to
Zendesk isn’t just a ticketing solution.
You know your dashboard.
Use cases, feedback, and educational opportunities are all things to look out for and remind yourself of when offering support, but it’s also important to maintain a fresh perspective on the type
Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and knowledge management
You just got home from work.
The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can
Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is
It’s good to offer all support channels, but not all the time, and not everywhere.
When your customer service team is staffed with empowered, satisfied agents, your company stands to gain across the board.
Sales and support working together A question from a single customer often requires information and expertise from multiple departments.
Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of