Article

Latest stories Page 19

Personalise your interactions: The customer context tools you need Article

Personalise your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

10 help desk metrics for service desks and internal help desks Article

10 help desk metrics for service desks and internal help desks

It can be hard to identify the help desk metrics or service desk metrics that really matter for your organisation, but these 10 are a good place to start.

Article

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours.

Team up on self-service with Team Publishing Article

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content.

Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Centre Article

Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Centre

  In the global market for customer service software, Zendesk is once again recognised as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Centre

Article

Omnichannel support made easy with Zendesk

There's no "one size fits all" when it comes to omnichannel success.

The ROI case for omnichannel support Article

The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.

Article

Building a best-in-class customer self-service experience

It’s common knowledge that the benefits of self-service for your customers, your team and your company can be significant.

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre Article

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre

See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company

Break free with Zendesk Sunshine Article

Break free with Zendesk Sunshine

It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.

Say hello to Zendesk Explore Article

Say hello to Zendesk Explore

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it

Improvements to Zendesk’s terms and policies Article

Improvements to Zendesk’s terms and policies

It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?

Next stop: the integration station Article

Next stop: the integration station

All aboard!

Onboarding a business process outsourcer? Follow the four “Ts” Article

Onboarding a business process outsourcer? Follow the four “Ts”

Let’s say you need more customer support reps.

4 surprising findings on big companies and customer support Article

4 surprising findings on big companies and customer support

One size doesn’t fit all when it comes to running a support team.

How AI assistants close the gaps in customer service Article

How AI assistants close the gaps in customer service

AI assistants are capable of quite a bit more than their living room responsibilities.

Every ticket is a puzzle: One advocate’s drive to solve them Article

Every ticket is a puzzle: One advocate’s drive to solve them

New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.

How Zendesk customers gain value with ticketing and real-time support Article

How Zendesk customers gain value with ticketing and real-time support

Expectations for the speed of support have skyrocketed.

Using a smart knowledge base to unlock agent potential Article

Using a smart knowledge base to unlock agent potential

Customer support jobs are most rewarding when agents come through with the right help at the right time.