Latest stories Page 19
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
It can be hard to identify the help desk metrics or service desk metrics that really matter for your organisation, but these 10 are a good place to start.
Your door is always open, regardless of your business or support hours.
The key to a great self-service experience for your customers is having great content.
In the global market for customer service software, Zendesk is once again recognised as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Centre
There's no "one size fits all" when it comes to omnichannel success.
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.
It’s common knowledge that the benefits of self-service for your customers, your team and your company can be significant.
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?
Let’s say you need more customer support reps.
One size doesn’t fit all when it comes to running a support team.
AI assistants are capable of quite a bit more than their living room responsibilities.
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
Expectations for the speed of support have skyrocketed.
Customer support jobs are most rewarding when agents come through with the right help at the right time.