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7 min read
Customer self-service support: why companies need it and how to do it right
To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.
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10 min read
The most important customer service skills for 2024
The impact of COVID-19 has changed customer service for good. What started as a global health…
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11 min read
Understanding business chatbots: how to use them for support
Save time for your customers and agents with enterprise chatbots.
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11 min read
75 motivational sales quotes to galvanise you into action
Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
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3 min read
Businesses get the message about fluid customer service
In a world turned on its head by the global pandemic, digital channels are the new…
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5 min read
The year of the digital tipping point - seen from the UK and continental Europe
Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…
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8 min read
7 customer service trends to follow in 2024
Companies have put customer service at the top of their priority lists for 2021, and with…
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6 min read
The customer comes first: A step-by-step guide to implementing a customer centric strategy
The customer isn’t always right, but they should come first in your company. Take a look at some strategies to put the customer at the centre of your actions and learn about Customer Centricity.
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5 min read
How important is customer service? Understand how it affects your business’s results
What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.
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5 min read
How to improve customer service with these five powerful strategies
Six powerful strategies on how to improve customer service: identify critical points and implement customer service action plans in your business.
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6 min read
Silent customer: learn about their characteristics and how to deal with them
Look at the main characteristics of a silent customer and learn how to not only recognise them, but also to listen to the customer.
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8 min read
CRM features: how to take advantage of them to help your business
Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.
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5 min read
Chatbot AI: How they help improve your organization's customer service
The chatbot or smart bot, a key tool for customer service, can provide you with many benefits. Learn about the advantages of using it and how it works.
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17 min read
Lead generation: what it is and how to master it
Figuring out how to generate leads is almost as hard as converting them. Use this comprehensive guide to lead generation to pack your sales pipeline with quality prospects.
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5 min read
Cohort analysis: What is it and how can it help you understand your customers?
Cohort analysis: Learn how to carry out a cohort analysis to understand your customers' behaviour, improve their experience and your company's competitiveness.
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4 min read
Towards a digital-first world? The reset of the economy in Europe
After over a year living with Covid-19, this milestone sees us looking for signs of a…
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10 min read
A guide to building a customer-centric organisational culture
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.
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