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Streamline your Zendesk notifications for effective team communication Article

Streamline your Zendesk notifications for effective team communication

We’re often asked how to optimize Zendesk notifications to ensure that both customers and your support…

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app Article

Community Tip: 3 ways to get the most out of Zendesk’s Pathfinder app

Get the most out of Zendesk's Pathfinder app with this Community Tip from James Baldwin of…

Get out your gardening tools—how to clean up your users, groups, and organizations Article

Get out your gardening tools—how to clean up your users, groups, and organizations

Getting your hands dirty, in the weeds, isn’t always fun, but it's an important maintenance task…

Tip of the Week: What to expect when rolling out Satisfaction Prediction Article

Tip of the Week: What to expect when rolling out Satisfaction Prediction

Satisfaction prediction has the potential to change the way your team processes customer support requests. See…

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack Article

Community Tip: Set up Zendesk ticket threshold notifications for email and Slack

Notifications are incredibly helpful and can offer instant business insight, but everyone knows they quickly become…

Community Tip: Show customer love by sending a personal follow up Article

Community Tip: Show customer love by sending a personal follow up

This Zendesk Community Tip from Magoosh explains an easy way to remember to follow up with…

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary) Article

Tip of the week: Making the move from Web Portal to Help Center (it’s really not that scary)

Migrating from Web Portal to Help Center can seem daunting but this Tip of the Week…

So you want to build an app? Article

So you want to build an app?

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…

Community Tip: Include end-user browser information via Help Center Article

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Community Tip: Facebook Messenger integration for Help Center Article

Community Tip: Facebook Messenger integration for Help Center

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help…

Fine Tuning: Help Center customization Article

Fine Tuning: Help Center customization

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

Community Tip: Create automated public follow-up for tickets in a Pending state Article

Community Tip: Create automated public follow-up for tickets in a Pending state

There is now a way to create an automated public follow-up for tickets in a Pending…

Tip of the week: Including 0 values in Insights reports Article

Tip of the week: Including 0 values in Insights reports

This tip of the week covers how to include 0 values in Insights reports. To do…

Community tip: Reporting on KCS actions within tickets Article

Community tip: Reporting on KCS actions within tickets

If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center…

Fine Tuning: Implementing chat as a channel Article

Fine Tuning: Implementing chat as a channel

Join us in the Zendesk forums today for the next installment of our Fine Tuning series…

Tip of the Week: Tracking ticket origination from Help Center Article

Tip of the Week: Tracking ticket origination from Help Center

Have you ever looked at your reporting dashboard and wished you could see the exact tickets…

Community Tip: Managing complex SLA needs with Zendesk Article

Community Tip: Managing complex SLA needs with Zendesk

Recently, we’ve had the amazing opportunity to play around with enhanced service level (SLA) functionality in…

Zendesk on Zendesk: The lifecycle of a problem ticket Article

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

Fine Tuning: Insights Article

Fine Tuning: Insights

Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…

Community tip: Funneling customer orders through Zendesk Article

Community tip: Funneling customer orders through Zendesk

My company recently got rid of our CRM for various reasons and, while we were not…