When shifting your CX strategy, your support representatives are an important resource. They know your product and process better than anyone. Their insights can (and should) inform your approach, and this means leaders need to know how to talk to agents about the topics that really matter.
In this guide, you'll get tactical tips to help guide the conversation:
- Inform and inspire your customer service representatives
- Ask the right questions, so reps can share their unique insights
- Give your team the support they need to succeed