4 ways to grow your customer base as a startup Article

4 ways to grow your customer base as a startup

We interviewed startup founders to learn how they built their customer base from the ground up. Here's what they had to say.

Service

Customer communication: 7 tips to build an effective strategy Article

Customer communication: 7 tips to build an effective strategy

A strong customer communication strategy helps ensure your team can deliver consistent brand messaging and build meaningful connections with buyers.

Rain or shine, new integrations are in season Article

Rain or shine, new integrations are in season

No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Welcome to the CX community: A 5-step guide for new members Article

Welcome to the CX community: A 5-step guide for new members

Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

What is customer satisfaction score? (+ how to measure CSAT) Article

What is customer satisfaction score? (+ how to measure CSAT)

Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.

Sales

A simple, effective consumer behavior model (with examples) Article

A simple, effective consumer behavior model (with examples)

Consumer behavior is an offshoot of behavioral science that sales and marketing orgs use to great effect. Here’s what you need to know.

How to set and reach sales quotas (with examples) Article

How to set and reach sales quotas (with examples)

A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.

How to create effective sales collateral (examples + tips) Article

How to create effective sales collateral (examples + tips)

Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.

Suggestive selling definition and techniques (2022 sales guide) Article

Suggestive selling definition and techniques (2022 sales guide)

Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.

Culture

Bringing the vineyard home: A CX Moment with Wine.com Article

Bringing the vineyard home: A CX Moment with Wine.com

Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.

The business imperative of supporting your people Article

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Internal customer service: Definition, tips, and examples Article

Internal customer service: Definition, tips, and examples

Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.

We’re placing some bets on the future of customer experience Article

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Guides, research, and more

Conversational data orchestration for smart, seamless CX Guide

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

3 ways to deepen trust and build relationships through personalization White Paper

3 ways to deepen trust and build relationships through personalization

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

How to use Zendesk for IT Guide

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely, and at scale.

Latest stories

Zendesk legal terms update 2022 Article

Zendesk legal terms update 2022

As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.

Value selling framework & methodology for 2022 Article

Value selling framework & methodology for 2022

Value selling puts the needs of the customer first. Try this sales technique to increase your chances of success.

That’s a wrap: A look back at Zendesk Relate 2022 Article

That’s a wrap: A look back at Zendesk Relate 2022

We loved seeing you at Zendesk Relate 2022. Here are a few highlights—and a peek into what you can still explore online.

How to create actionable buyer personas (examples & tips) Article

How to create actionable buyer personas (examples & tips)

Buyer personas are crucial tools for understanding and delighting your prospects and customers. Here’s what you need to know.

The ultimate sales glossary: 100 sales terms to know Article

The ultimate sales glossary: 100 sales terms to know

You’ll want to learn these key sales terms so you don’t miss a beat.

Your how-to guide to growing with the Zendesk Suite Guide

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.

Introducing new Zendesk Sell innovations to help companies drive revenue Article

Introducing new Zendesk Sell innovations to help companies drive revenue

New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.

A new era of conversational CRM connects customer conversations across your business Article

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.