Pride is about celebrating inclusion for all employees Article

Pride is about celebrating inclusion for all employees

Creating an inclusive workplace is about ensuring that employees feel safe—psychologically, physically, and emotionally—at work.

Service

How the ERC connects the landscape with people who can help save it Article

How the ERC connects the landscape with people who can help save it

Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.

What is conversational AI, and what is its role in customer service? Article

What is conversational AI, and what is its role in customer service?

Make messaging and chatbots a bigger part of your customer experience strategy.

The importance of providing personalized service in 2021 Article

The importance of providing personalized service in 2021

Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.

Start your summer with the right integrations Article

Start your summer with the right integrations

Here are the newest integrations from Zendesk to help your team provide great experiences.

Sales

10 sales motivation tactics to energize your team Article

10 sales motivation tactics to energize your team

Motivating your sales team can be a difficult task. Start with the right motivational process and strategies to motivate team members.

Lead management 101: Everything you need to know to get started Article

Lead management 101: Everything you need to know to get started

Use a robust lead management process to boost your business and move qualified leads down the sales funnel.

ERP vs. CRM: What’s the difference? Article

ERP vs. CRM: What’s the difference?

ERP and CRM systems can help you take your business to the next level. Learn what they are and how they can work together to improve processes.

What is a sales funnel? The ultimate guide Article

What is a sales funnel? The ultimate guide

The sales funnel is an indispensable tool for sales and marketing teams. See how it can help you better understand the customer journey and improve your bottom line.

Culture

20 team-building activities to get remote teams through 2021 Article

20 team-building activities to get remote teams through 2021

Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.

A more diverse workforce leads to better products

A more diverse workforce leads to better products

Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy

In the quest for a healthier planet, ecosystem restoration offers hope Article

In the quest for a healthier planet, ecosystem restoration offers hope

Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.

A guide to building a customer-centric organizational culture Article

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

Guides, research, and more

The agility playbook—how larger firms can score a competitive advantage in CX Guide

The agility playbook—how larger firms can score a competitive advantage in CX

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

The SMB agility playbook—set yourself up for long-term success Guide

The SMB agility playbook—set yourself up for long-term success

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

4 ways to stay ahead of the retail paradigm shifts that are here to stay White Paper

4 ways to stay ahead of the retail paradigm shifts that are here to stay

Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.

Latest stories

What is an HR help desk? A beginner’s guide. Article

What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

Top priorities for IT in the new normal Article

Top priorities for IT in the new normal

The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader

3 ways community forums benefit businesses Article

3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

Knowledge is power—and vital for safety Article

Knowledge is power—and vital for safety

When a refugee arrives in a new country their material belongings may be few, but they…

Customer expectations have changed. Here’s how to keep up. Article

Customer expectations have changed. Here’s how to keep up.

What customers want and what they get might not always align, but the stakes are getting…

Customer advocates: The secret ingredient to sales and support success Article

Customer advocates: The secret ingredient to sales and support success

Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.

What world-class customer experience design looks like in 2021 Article

What world-class customer experience design looks like in 2021

CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.

Messaging best practices for better customer service Guide

Messaging best practices for better customer service

Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.