Article Pride is about celebrating inclusion for all employees
Creating an inclusive workplace is about ensuring that employees feel safe—psychologically, physically, and emotionally—at work.
Service
Article How the ERC connects the landscape with people who can help save it
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
Article What is conversational AI, and what is its role in customer service?
Make messaging and chatbots a bigger part of your customer experience strategy.
Article The importance of providing personalized service in 2021
Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.
Article Start your summer with the right integrations
Here are the newest integrations from Zendesk to help your team provide great experiences.
Sales
Article 10 sales motivation tactics to energize your team
Motivating your sales team can be a difficult task. Start with the right motivational process and strategies to motivate team members.
Article Lead management 101: Everything you need to know to get started
Use a robust lead management process to boost your business and move qualified leads down the sales funnel.
Article ERP vs. CRM: What’s the difference?
ERP and CRM systems can help you take your business to the next level. Learn what they are and how they can work together to improve processes.
Article What is a sales funnel? The ultimate guide
The sales funnel is an indispensable tool for sales and marketing teams. See how it can help you better understand the customer journey and improve your bottom line.
Culture
Article 20 team-building activities to get remote teams through 2021
Remote work may be here for a while, but that doesn’t mean your workforce can’t bond. Use these fun team-building activities to keep employees connected and engaged.
A more diverse workforce leads to better products
Panelists at SXSW shared how to change the conversation, and hiring practices, around disabilities—hear from leaders at Be My Eyes, Fiverr, and Etsy
Article In the quest for a healthier planet, ecosystem restoration offers hope
Climate change is one of four focus areas for Zendesk social impact programming in 2021. This Earth Day, we’re sharing our climate commitments.
Article A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Guides, research, and more
Guide The agility playbook—how larger firms can score a competitive advantage in CX
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
Guide The SMB agility playbook—set yourself up for long-term success
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
White Paper 4 ways to stay ahead of the retail paradigm shifts that are here to stay
Buying trends have changed. Here's how small business retailers can remain agile while delivering the best customer experience.
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Latest stories
Article What is an HR help desk? A beginner’s guide.
An HR help desk helps both your business and your customers—here's why.
Article Top priorities for IT in the new normal
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader
Article 3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Article Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article Customer expectations have changed. Here’s how to keep up.
What customers want and what they get might not always align, but the stakes are getting…
Article Customer advocates: The secret ingredient to sales and support success
Customer advocates can be true partners for your sales and support teams. Here’s how to build a brand advocacy program and foster a loyal customer base.
Article What world-class customer experience design looks like in 2021
CX has emerged as a key business strategy in 2021. Here's how to excel at customer experience design.
Guide Messaging best practices for better customer service
Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.