Article Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity.
Service
White Paper Report: CX Champions of North America
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Article Faster, better, stronger—how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Become a CX Champion—Best practices for you and your team
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Article The impact of empowered support teams on small-business CX
Learn how to set support agents up for success, giving them the tools to drive your business forward.
Sales
Article Close deals faster with sales process automation
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Article 5 sales process templates for building out your pipeline
Tighten up your pipeline with custom stages and criteria requirements
Article How sales managers use Zendesk Sell to boost their team’s performance
At the end of the day, sales managers are focused on one goal: Making sure their…
Article Sales performance: Why it matters and what managers can do about it
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
Culture
Article Riding the wave isn’t easy — 10 self-care tips from a pro surfer
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
Article Creative ways to stay connected with remote coworkers—that aren’t a virtual happy hour
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
Article How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
Article Inspiring customer loyalty by giving thanks
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
Guides, research, and more
Strengthening employee engagement in a time of uncertainty
In the months since the start of the global health crisis, millions of employees have shifted…
White Paper How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
White Paper Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
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Latest stories
Article 16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
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Give your agents instant access to customers' details and order information—all inside Zendesk.
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Startups podcast: 4 startups on how they’re solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Article DonorsChoose shares tips for startups navigating uncertainty
This year, teachers have been working harder than ever to support their students as they navigate…
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Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.
Article Messaging tips for startups
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
What is call center workforce management and why does it matter?
Running a business means managing all of the moving parts—and that includes agent scheduling. Your contact…