Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Win rate is a key metric for measuring sales success. Every sales leader should know how to calculate it and what they can do to increase it.
See how sales and operations planning uses data to zero in on supply and demand problems so that sales soar.
When it comes to lead generation, quantity isn’t always more important than quality. Focus on filling your pipeline with sales-qualified leads to boost your chances of success.
Welcome Zendesk's new CPO!
Building customer trust is never a one-and-done job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.
Interactions where people feel equally immersed help build high-trust, happier, and better-performing employees. Here are a few ways to foster immersion.
World Mental Health Day aims to raise awareness and provide an opportunity for those working on mental health issues to shine a light on their work. Here are a few organizations that Zendesk is proud to support.
Guides, research, and more
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.
Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.
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In a perfect world, every customer would be 100% happy with every purchase. Shipments would arrive…
Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.
If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
A strong sales prospecting strategy is key to growing your audience and your bottom line.
A good sales script can be the difference between lead buy-in or brush-off. Learn from these examples to create a script that helps you stand out.
When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.