3 Keys to Building a Kindness Revolution

Published April 22, 2014
Last modified April 22, 2014

Ed Horrell photo

There's no question that a great customer service experience is key to keeping customers, and keeping those customers happy. But providing exceptional, compassionate customer service can only happen when you build a deep and lasting relationship with your employees, empowering them to serve the customer in a way that delivers value.

Watch this 1-hour webinar where customer service expert Ed Horrell will share three keys to building a kindness revolution, drawn from real-life examples from companies known for their outstanding customer service, such as L.L. Bean, Nordstom, Mrs. Fields, St. Jude Children's Research Center, and more. This webinar is a must-see for customer service leaders, changing the way your company thinks about its employees, and helping you to practice the basic values of dignity, respect, courtesy, and kindness from top to bottom throughout your organization.