Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Your ZIWO cloud contact center integrated instantly into Zendesk.
ZIWO the cloud contact center software lets companies talk to their clients. Simply.
Get to a new level of extra productivity and customer experience thanks to the perfectly integrated ZIWO-ZENDESK app.
Agents don’t have to login or navigate multiple interfaces anymore. They stay in ZENDESK while ZIWO acts behind the scenes. When a call comes in, customer information pops-up automatically before the agent takes the call. Call history and voice recordings get integrated directly into a new ticket for better traceability. Are you calling back a contact? Not a problem with the click-to-call feature.
ZIWO gives you a complete overview of your call center activity with more than 40 live KPIs, and customizable real-time statistics dashboards: https://www.ziwo.io/live-kpi/
Need more integration? ZIWO is API based. 200+ API’s and WebSocket
ZIWO is accessible from any web-connected device on Google Chrome, connects to real or virtual agents, and connects virtual phone numbers from any country, even in UAE, Saudi Arabia KSA, Kuwait, Oman, and Bahrain.
Start your free trial now! www.ziwo.io
ZIWO app only works with Google Chrome and requires Zendesk Talk Partner Edition.
Sign up at ziwo.io
Sign up at https://www.ziwo.io for a free trial or contact us at firstname.lastname@example.org to get phone numbers from any country in the world. ZIWO can be deployed on any public or private cloud and has its own telecom network, providing virtual phone numbers - DID - from any country in the world
- Middle-East: UAE, Saudi Arabia KSA, Kuwait, Oman, Bahrain
- Connect your SIP trunk
Install the app
Just click Install
After installing this app click top bar ZIWO icon to complete the app configuration.
Look for a complete guide on our support portal https://support.ziwo.io For additional information contact us at https://www.ziwo.io/contact-us/