Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
ZIWO the cloud contact center software lets companies talk to their clients. Simply.
Get to a new level of extra productivity and customer experience thanks to the perfectly integrated ZIWO-ZENDESK app.
Agents don’t have to login or navigate multiple interfaces anymore. They stay in ZENDESK while ZIWO acts behind the scenes. When a call comes in, customer information pops-up automatically before the agent takes the call. Call history and voice recordings get integrated directly into a new ticket for better traceability. Are you calling back a contact? Not a problem with the click-to-call feature.
ZIWO gives you a complete overview of your call center activity with more than 40 live KPIs, and customizable real-time statistics dashboards: https://www.ziwo.io/live-kpi/
Need more integration? ZIWO is API based. 200+ API’s and WebSocket
ZIWO is accessible from any web-connected device on Google Chrome, connects to real or virtual agents, and connects virtual phone numbers from any country, even in UAE, Saudi Arabia KSA, Kuwait, Oman, and Bahrain.
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