With Zentree it's easy to build interactive decision trees for your agents. Right inside Zendesk! You don't need another external system, neither in the cloud nor elsewhere.
Zentree can be used
Although Zentree is very powerful, it is extremely easy to use. Easy for both the agents and the authors. And that's all you need to be to get your decision tree built: An author. No coding or programming is needed. Just create the questions and answers you need and use the graphical editor to combine them. All you need is drag and drop to design the decision flow.
Using Zentree will
Be sure to have a look at the Zentree user’s manual which can be found at https://www.wiphod.de/manual/manual.pdf
Zentree makes use of the 'custom object'-feature, which is not included in all Zendesk plans. You need an Enterprise or Elite plan to be able to use Zentree.
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