Wave helps your support team improve customer response times by enabling real-time coediting directly inside Zendesk Support.
Support team members will be able to draft and edit responses together and see each others edits instantly word-by-word.
Improve customer satisfaction faster response times
- Help your team's new hires with the language, editing and the tone of conversations.
- Solve tickets faster by allow multiple agents to chime in and help out.
- Improve the quality of responses and reduce the number of reopens.
- Easy to use; co-editing works like Google Docs
- After installation, open a new/existing ticket and locate Wave app in the ticket sidebar.
- Click “Connect to Wave” and enter your Wave account's credentials.
- Reload your Zendesk ticket view. You should now be able to automatically start/join a co-editing session