Wave

Wave helps your support team improve customer response times by enabling real-time coediting directly inside Zendesk Support.

Support team members will be able to draft and edit responses together and see each others edits instantly word-by-word.

Improve customer satisfaction faster response times

• Help your team's new hires with the language, editing and the tone of conversations.
• Solve tickets faster by allow multiple agents to chime in and help out.
• Improve the quality of responses and reduce the number of reopens.
• Easy to use; co-editing works like Google Docs