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Respond to tickets more efficiently with enhanced context and up-to-date device data using Vision-Bot for Zendesk. View critical and often referenced Apple device information right next to tickets. Plus, get one-click access to detailed information within Vision-Bot.

Easily Confirm Critical Device Information

Install the app to reference relevant device data next to tickets. Know immediately if a device has problem areas or hasn’t checked-in recently and is out-of-date. Easily copy and paste device serial numbers to search Zendesk for a history of alerts.


Anyone with a Robot Cloud subscription or a Vision-Bot account can use this app. If you run your own Jamf Server, you’ll need to add the "Dashboard: Email Addresses" Extension Attribute. You can find this in your Vision-Bot documentation.

Any Zendesk Admin can add Vision-Bot:

  • Log in to your Zendesk account
  • Click on the Admin gear/icon
  • Under Apps, click Marketplace
  • Search and click on Vision-Bot
  • Click Install
  • Give the app a custom Title if you choose and toggle role restrictions if applicable
  • Copy your Vision-Bot API key:
    • Login to Vision-Bot
    • Select your name in the upper-right corner
    • Click My Profile

App Details

  • Author: Forget Computers
  • Price: Free
  • Support: Email / Website
  • Version:2.1.1
  • This is an app. It will install right into your Zendesk Support account.

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