Vidyard GoVideo

Create, share, and track videos from within Zendesk with Vidyard GoVideo.

App ScreenshotApp ScreenshotApp Screenshot

Bring the power of video to Zendesk with Vidyard GoVideo.

Support

  • Make both your customers and support teams lives easier by adding video to your support tickets.
  • Build efficiencies into your workflow, eliminating redundant inquiries while maintaining a personal touch.
  • Reduce back-and-forth and close tickets faster by providing visual solutions rather than text-based responses that require ineffective assumptions.

Guide

  • Integrate video into Zendesk Guide, providing your customers with the best possible experience.
  • Track customers viewing habits into your systems of record.
  • Increase deflection without sacrificing experience and solicit feedback in real-time while your customers are seeking answers.
  • Build out customer journeys to increase discoverability, keeping your customers engaged and coming back.

Knowledge Capture

  • Help your customers during the moments that matter by enabling your support team to quickly find, review and deliver knowledge articles with video.
  • Internally, allow support teams to gain efficiencies in their KCS strategies by empowering them with insights, encouraging collaboration.

App details

Author
Vidyard
Version
1.4
Price (USD)
Free

Apps install directly into your account.

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