The Zendesk Support User Data app gives you customer information, including user and organization details such as tags, ticket activity, and contact, right next to a ticket.
With more context around the customer, your agents get a holistic view of the interactions your customers have had with your organization and can provide a more tailored response.
For any questions, please email firstname.lastname@example.org.
To install the User Data app:
- Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the User Data app and click the tile.
- On the User Data app page, click Install app in the upper-right corner.
- Enter a name for the app, then click Install.