U-Ticket allows Zendesk users to collect comments from video sharing Platforms.

U-Ticket Application allows Zendesk users to integrate with video sharing platforms allowing for comments to be converted into Zendesk tickets, agent can also reply to tickets to show as comments replies on the video sharing platform.

When installing the application users will be asked to connect with their video sharing platform using their login credentials, after the successful integration of the application the system will start to sync all new comments and import them as new Zendesk ticket that allow agents to reply to them as a regular Zendesk ticket

In addition, U-Ticket would include the video title under which the comment has been made as the ticket subject line to help agents track and group Tickets based on their source, which allows them to better understand the context of the comment.

  • Click the Admin icon, then select Apps > Marketplace. Locate and click the U-Ticket icon.
    • Click the Install app button in the upper right.
    • Click the Install app button in the upper right.
    • Edit the installation info if needed.
    • Click the Install button.
    • The integration is added to your Channel Integrations page. Click Channels > Channel Integrations to access it.
    • Connecting your YouTube Channel to the U-Ticket integration navigated to Channels > Channel Integrations Click Add Account then fill all the required data then press Submit button you may asked to sign in with your Google account.
    • finally confirm permissions grant

App Details

  • Author: Profound Online Marketing
  • Price: Free
  • Support: Email / Website
  • This is an app. It will install right into your Zendesk Support account.

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