Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

Sensiple TryviumDesk-Skype4B CTI integrates Zendesk with Skype for Business Sfb or Lync.This integration extends Skype for Business or SfB collaboration to Zendesk Teams.This connector provides users the ability to create, update and review service ticket or incident or request from Sfb ,Both Chat and Voice.This solution helps enterprise to leverage existing investment on Microsoft Skype for Business Sfb and Zendesk