Quickly and easily translate foreign-language comments from anyone, and translate your agents' replies back in their own native language.
Translation Cloud by Translation Services USA provides fast translation provided entirely through our back-end system--you never need to upload a source file, download or import a translation, or view or copy translations from a third-party system ever again!
Translations of comments by end-users are submitted as internal notes, so only you and your qualified agents can view them. Translations of your agents' replies are submitted as public notes, so the original user can read and comprehend their responses.
On-demand human translation by professional translators provides fast and high-quality results with minimal price-per-word costs!
Translation Cloud can support hundreds of different languages, including English, Spanish (multiple dialects), Chinese (Simplified and Traditional), Hindi, Urdu, Arabic, Portuguese (European and Brazilian), Bengali, Russian, Japanese, Punjabi, and hundreds more!
- Sign up on Translation Services USA at https://www.translation-services-usa.com/quoteadmin/zendesktickettranslatorsignup.php with your email address and Zendesk account info.
- Install the Translation Cloud app from the Zendesk Apps Marketplace.
- Request translations of your ticket data from the app's convenient sidebar widget.