TRANSFLUENT FOR ZENDESK
Zendesk is an excellent tool for keeping your customers happy. The trouble is, in today’s connected world, you are more and more likely to reach customers who speak languages you don’t understand. Transfluent for Zendesk is an elegant solution to the problem; professional quality language translation built directly to the Zendesk user interface!
RECEIVE MESSAGES IN ANY LANGUAGE
Using Transfluent, you will be able to read incoming customer messages in any language quickly. You can get a machine-generated draft free-of-charge with a single click (or even automatically if you prefer). This is usually enough to understand what the customer wants.
If you cannot understand the machine-translated post, you can always order a professional translation with a single click.
REPLY USING ENGLISH
You can then type in a reply in English, and when you send it, the response either sent to a professional translator or machine translated, so that your customers receive your message in their own language. You can choose which one you want to select. From the customer’s point of view, it will appear as if they are dealing with someone who speaks their language. Using customers own language shows your respect for them and builds trust for your brand.
GLOBAL CUSTOMER SUPPORT TEAM
Consider this example; you need to serve customers speaking 15 languages. Are you able to hire 15 customer service agents whom each speak different languages? If you are, will they have enough work to do? The odds are, the tasks are not spread evenly across languages, so some of the agents will be busy while others are waiting for work.
What if you could just hire a team of English-speaking customer service agents, who can communicate in any language using Transfluent’s Zendesk integration? You probably wouldn’t need to hire 15 people, like in the example above, you might be able to serve all your customers with just three people!
As an added benefit, Transfluent is fully scalable. Receive an email in a completely new language? No worries. Transfluent has translators for most languages, ready to translate your messages 24 hours a day, every day of the week. And for more uncomplicated cases, machine translation is always an option you can choose.
- Easily read incoming messages in foreign languages
- Write a reply in English. Your post will be either professionally or machine translated before sending it to the customer
- English-speaking customer service team will be able to handle customers around the world in their native language
Note that you need an active Transfluent Account and a monthly subscription to use the application.
Putting the Transfluent App to use in Zendesk is easy. Just follow the instructions below and you will be communicating with your customers in their language in no time!
Installing the app
- Navigate to the admin section of Zendesk, and search for Transfluent under Marketplace.
- Click Install App.
- There are no settings to input, so continue with the installation by clicking Install
Deploying the app
When first started, the app will prompt you to log in. If you already have an account with Transfluent, you can proceed by logging in.
If you do not have an account with Transfluent, you can create one by selecting sign-up and providing your email. An account will be created for you and details will be sent by email.
\Installing the app is free - we only charge for translations per word and a monthly per agent charge for machine translation. Before you are able to place an order for a human translator, you must provide us with payment information at My Account. Just follow the link in the notification and use your credentials to sign in.
If you have multiple agents using the app, we suggest you create sub-accounts for each under your own master account as opposed to having everyone register by themselves. This way payments details, monthly reports, quota limits and other settings will be shared by all your agents for easy maintenance.
For further information on getting the most out of Transfluent Zendesk App, visit our Zendesk Tips & Tricks page.