Transfluent

Multilingual support made easy

(27)
App ScreenshotApp Screenshot

TRANSFLUENT FOR ZENDESK

Zendesk is an excellent tool for keeping your customers happy. The trouble is, in today’s connected world, you are more and more likely to reach customers who speak languages you don’t understand. Transfluent for Zendesk is an elegant solution to the problem; professional quality language translation built directly to the Zendesk user interface!

RECEIVE MESSAGES IN ANY LANGUAGE

Using Transfluent, you will be able to read incoming customer messages in any language quickly. You can get a machine-generated draft free-of-charge with a single click (or even automatically if you prefer). This is usually enough to understand what the customer wants.

If you cannot understand the machine-translated post, you can always order a professional translation with a single click.

REPLY USING ENGLISH

You can then type in a reply in English, and when you send it, the response either sent to a professional translator or machine translated, so that your customers receive your message in their own language. You can choose which one you want to select. From the customer’s point of view, it will appear as if they are dealing with someone who speaks their language. Using customers own language shows your respect for them and builds trust for your brand.

GLOBAL CUSTOMER SUPPORT TEAM

Consider this example; you need to serve customers speaking 15 languages. Are you able to hire 15 customer service agents whom each speak different languages? If you are, will they have enough work to do? The odds are, the tasks are not spread evenly across languages, so some of the agents will be busy while others are waiting for work.

What if you could just hire a team of English-speaking customer service agents, who can communicate in any language using Transfluent’s Zendesk integration? You probably wouldn’t need to hire 15 people, like in the example above, you might be able to serve all your customers with just three people!

SCALABILITY

As an added benefit, Transfluent is fully scalable. Receive an email in a completely new language? No worries. Transfluent has translators for most languages, ready to translate your messages 24 hours a day, every day of the week. And for more uncomplicated cases, machine translation is always an option you can choose.

SUMMARY

  • Easily read incoming messages in foreign languages
  • Write a reply in English. Your post will be either professionally or machine translated before sending it to the customer
  • English-speaking customer service team will be able to handle customers around the world in their native language

Note that you need an active Transfluent Account and a monthly subscription to use the application.

App details

Author
Transfluent Ltd
Version
2.0.4
Price (USD)
Free

Apps install directly into your account.

reviews


There are currently no reviews. Be the first to share your experience.

Get your app in The Marketplace

Find out what it takes to get your app on the digital shelves.